Support

What to write

The more detail you give, the faster we can sort it out:

• what you were doing and what went wrong;
• the app version — it’s at the bottom of Settings — and your iOS version;
• your iPhone model;
• a screenshot, if the problem shows on screen.

Never send passwords or sign-in codes: we will never ask for them.

When we’ll answer

Hamoji is made by a very small team, so it usually takes us a few days to reply, not an hour. Anything that makes hamsters or notes disappear, we look at first.

The Plus subscription

Plus is started and canceled through Apple: iPhone Settings → your name → Subscriptions.

If Plus is gone after you switch phones, open the Plus screen in Hamoji and tap “Restore purchases.”

Pairing and the invitation

If the invitation link won’t open, your partner can type the code from the same message when Hamoji first starts.

Deleting your account

In the app: Settings → Account → Delete account. Deleting erases your data from our server; the hamsters and notes you sent stay with your partner.

If you can’t get into the app anymore, email us from your account’s address and we’ll delete it by hand.

Ideas and bugs

Write to the same address — we read everything. It helps most to tell us what you were trying to do: that way it’s easier to see what’s missing.